I did the right thing today and bought (sorry, RENTED) a copy of Adobe Photoshop and Lightroom. Laugh if you like, business, legalities blah blah blah but for $10 a month, it's a bearable price for software I use all the time.
Let me be clear here. I love Photoshop, I love Lightroom and I do like Dreamweaver's code view. I've also learned to tolerate other apps like InDesign and Illustrator, but Adobe are stone cold dicks. Let's begin:
Called up support for an account issue (I picked Austria instead of Australia, wanted to change that). Got told to make a new account, but then the guy tried to pressure me into buying the stuff over the phone because he told me the website was experiencing technical issues and signing up again would lead to the same issue. I signed up tonight and my account is fine. Adobe lied to me about their website being broken to get me to create a new account over the phone and buy the subscription then and there.
The guy was really pushy about it too, cutting me off to sternly insist that the process would take two minutes only
. I was moments away from losing my temper and slamming down the phone, but I was at work.
CS6 was $3174 in Australia. In the US, $1820 (both AUD). $1,354 markup because of location. And this is for software you could download online once you paid. An almost 75% increase in price
. They got called up to a government pricing inquiry to explain their actions (and couldn't)
, but shortly after ditched CS in favour of Creative Cloud so they went from one form of screwing you over, to another.
Users of CS5 were told that if they wanted protection against a product flaw that could let attackers take over their computer, they'd have to buy CS6. They soon backflipped after public outcry
but the fact that they did that (even Microsoft issued patches for XP, after they said support was ending) is rather dickish. Basically this whole section of Wikipedia
So I need to use PS and LR for legality purposes. I like the products, but I just want it to be known that Adobe are cunts.